If you are not happy with your purchase, we will accept the return of an unused and unopened product within 7 days. Once we receive the returned item thetotaloffice.com will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
Please allow 1-2 weeks for your return to be processed.
Discounted items are not eligible for a return.
thetotaloffice.com will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
This Return & Refund Policy was created for ideapaint.thetotaloffice.com
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
Limited Ten Year WARRANTY
IdeaPaintTM CRE-8 surfaces are warranted for 10 years not to crack or peel; to resist staining and yellowing and to show no appreciable fade when used with the appropriate dry erase markers and properly cleaned and maintained.
IdeaPaint warrants that IdeaPaint products will be free from any defects in material or workmanship and will meet the architectural specifications when properly applied and installed per our recommended installation instructions. If a product covered by this warranty is defective, IdeaPaint will replace it free of charge. This warranty shall extend for a period of 10 years from the date of shipment [by IdeaPaint]. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED AND IS THE SOLE WARRANTY EXTENDED BY IDEAPAINT. The liability of IdeaPaint under this material warranty is limited to the replacement value of IdeaPaint products and does not include any responsibility for other damages.